TERMS OF ENGAGEMENT
By paying Active 9 LTD and getting into a working relationship with them you are hereby agreeing to our terms of services listed below.
SERVICE LEVEL AGREEMENT
Active 9 LTD offers a 100% Satisfaction with its services. Active 9 LTD will continue to work with you providing you with work till you are satisfied or the project is completed.
- Our unlimited revisions policy is to make sure that you are 100% satisfied.
- We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).
OUR REVISION POLICY
The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs is met. You are not liable to pay additional price if the design concepts are not changed. You will have your revised design in 48 hours.
TURN AROUND TIME
Active 9 LTD has 48-72-hour initial turnaround time for most design services. This is not the complete time from start to finish for a project, only the turnaround time for a single iteration of a design stage (logo or website). Depending on the kind of service the time required for revisions could be a minimum of 48 hours to 72 hours, this time means 2 working days. For example:
- Logo Orders placed or Revisions Requested on a Monday will be delivered by Wednesday.
- Logo Orders placed or Revisions Requested on a Friday will be delivered by end of day Tuesday.
100% MONEY BACK GUARANTEE
Active 9 LTD offers a 100% Money Back Guarantee on all its design services. Customers can claim 100% of their money paid for the service back under the following circumstance:
- If you are unsatisfied with the initial designs of the logo or the website. You can request a 100% refund on your project.
REFUND POLICY
Active 9 LTD offers a 100% Refund on all its design services, however it is not an unconditional 100% refund and certain conditions still apply.
Active 9 LTD Refund Policy will be Void if:
- You have chosen a special or a custom package.
- The primary design concept (for any service) has been approved.
- You have demanded revisions beyond the initial design concepts (logo or website).
- The designs (logo or website) have been finalized.
- The website has been designed, developed and deployed live.
- The company has not been contacted for more than 2 weeks without notice.
- If the project placed on hold upon customer request, the refund will be voided.
- Company’s policies, or policy, have been violated.
- Other company or designer has been approached for the same project.
- The creative brief is lacking in required information from the client end.
- A complete design change has been demanded and provided.
- The business is closing or changing name or business.
- Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service provided will not be subject to refund under any circumstances.
- Once a client has accepted multiple sets of revisions (for any service), refund will not be applicable.
CLAIM YOUR REFUND
To claim your refund, please follow any of the following steps:
- Dial our number 07542947904 and speak with your respective Project Manager to initiate a refund.
- Live Chat to start chat now and speak with a representative to initiate a refund.
- Send us an Email to your Project Manager to initiate a refund.
- If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and not the entire bundle.
- The client may be entitled to claim 50% of the refund after discussion with their Project Manager.
QUALITY ASSURANCE POLICY
Active 9 LTD will do its best to meet your requirements and our designers do their best to fulfill your expectations. We believe in providing best designs and each of our designs is well researched and well crafted.
DELIVERY POLICY
- The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.
- The turnaround time will be according to the package, the minimum time required is 2 business days.
- Websites will only be made live once all dues have been cleared.
- In case of an urgent or rush order, contact our customer support team.
DESIGN RIGHTS & OWNERSHIP
- All finalized Designs provided by Active 9 LTD are done so on a written request of finalization by the client and upon finalization the client receives all the final core files of the logo/website and owns 100% of all rights to ownership of the said design.
- Client shall own the final Design provided by Active 9 LTD in all its entirety.
- All ownership rights of the said finalized design will belong to the client 100%.
- The Client is free to use the finalized design at their discretion.
CONTENT CREATION & POPULATION
Active 9 LTD will not be responsible for creating or populating content (e.g. text/Images) into the website, unless purchased exclusively otherwise.
N.D.A. & REPUTATION MANAGEMENT POLICY
Active 9 LTD does not share the customer information regarding their project or contact details with anyone. The client's personal and project information is kept confidential at all points.
RECORD MAINTENANCE
Active 9 LTD keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.
CUSTOMER SUPPORT
Our Customer Support Team is present in the office Monday - Friday 9 AM to 5 PM to answer all of your concerns and queries over the phone.
COMMUNICATION POLICY
- All Feedback requests or Revisions Requests, Refund Requests or any other instructions that pertain to the order need to be done through the official platform in order to be considered official.
- Emails sent back and forth through official emails that is "info@active9.co.uk" are to be only considered forms of valid communication.
